FAQs | 2-track

Privacy Policy & FAQs

2-Track respects your privacy. This policy explains the privacy practices of 2-Track ("2-Track") on www.2-Track.com, www.2track.net, www.2-tracklabs.com, graco.2-track.com or www.fieldgroove.com (the "Website") and with respect to 2-Track's mobile application (the "Application") (Collectively will be referred to as "the Services"). It describes the ways 2-Track collects and uses your personal information and the rights and options available to you.

This policy is incorporated to the 2-Track's Terms of Use (the "Terms of Use" or the "Terms") and also includes usage of the Graco Insite services.

2-Track follows the Cellular Telecommunications Industry Association ("CTIA")’s Best Practices and Guidelines for Location-Based Services. For a better understanding of CTIA's guidelines, please visit CTIA's website at: www.ctia.org.

The Services are not intended for use by persons under the age of 13. If you are under 13 years old, you may not download or use the Application, you may not use any feature of the Website that requires registration and you may not provide us with any of your personal details. 2-Track will not knowingly collect any personal information of persons under 13 years old.

In this policy, the term 'personal information' means any information that may be used with reasonable efforts to identify you, such as a first and last name, home address, phone number and email addresses.

Contact 2-Track / Abuse reports

If you believe that your privacy has been compromised by any person, in the course of using the Services, then please contact 2-Track at: info@2-Track.com.

You may send 2-Track other requests, responses, questions and complaints by contacting 2-Track at support@2-Track.com.

Personal information that you provide

When you register with the Services, 2-Track may ask you to provide certain contact and personal details, such as mobile device number and e-mail address. Bear in mind that false, incorrect, or out dated information may impair 2-Track's ability to provide you with the Services and to contact you when necessary. 2-Track will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you may not be able to register with the Services.

You may create your personal profile on the Services. Your profile will not be available to other users without your consent. At all time you may or remove or change certain details of your profile or asset information.

You may also provide additional personal information that will be used to personalize the Services, for example by providing you the shortest route between work and home, and enhance your experience with the Services.

Further information, such as your selected status or “check-in” data, may be made available to others when you use the Application. At all times you can turn the transmission of all other details off and share no details at all unless you are utilizing a version of the software provided by your employer. In this case, you are utilizing the software on their behalf and they may apply different privacy and terms to use of this service.

Further information may be collected when 2-Track exchange communications with you, for example, if you submit a request, contact 2-Track's support team, or report a violation to the abuse team.

Personal information that you share

The Services are based on users' locations and submissions that may include certain personal information. You may upload and share content such as traffic reports with other users of the Services. The content that you submit is not private or confidential and you should not have any expectation of privacy with respect to it. You must exercise caution and common sense when submitting information that may personally identify you or others. At the very least you should demonstrate the same degree of caution as when publishing personal information by means other than the Internet and cellular services.

You have the control over the content that you wish to submit to the Services. However the content that you upload may be available to other users of the Service and to 2-Track. Some of the content that you share, for example in a forum feed or blog post on the Website, may be viewed by all Internet users.

Location based information that we collect

When you use your mobile device with a copy of the Application installed, 2-Track collects your location information. 2-Track uses that information to provide you and other users with the Services. 2-Track may make further use of your location information by providing you information about sites, shops and other places and attractions in your close vicinity.

2-Track may also use your location information to create aggregated anonymous data and to use such data in accordance with this policy (please refer to use of aggregated information chapter hereunder). 2-Track will make commercially reasonable efforts to permanently remove or obscure your identity from your location information that is used for aggregated purposes.

Opting out of location information services by uninstalling the Application

At all times you may uninstall the Application, by using the Application's uninstall option, or by using the programs removal feature of your operating system. Following the uninstallation process, 2-Track will not be able to collect any further location based information from you, or provide you with location based information about sites, shops and other places and attractions in your close vicinity. Note that asset-based tracking devices may continue to transmit data to our servers and must be formally terminated by contacting our billing or support departments. Once the account for asset or vehicle tracking devices has been terminated we will cease to collect location or other data about the asset.

Meta-data that we collect

2-Track collects information about the use of the Services. For example, 2-Track may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, information that you read, content that you use or create, advertisements that you view or click on, your communications with other users and third parties, the Internet protocol (IP) address and the name of the domain that serve you to access the Services, and the geographic location of the computer system that you are using to log-in. Such data is usually automatically collected and stored in log files of the Services' computer servers.

Username and Password

To login, you must use your username and password that 2-Track allocated to you, or that you have selected. 2-Track may also establish and require from time to time additional or different means of identification and authentication for logging in and accessing the Services or for accessing certain features or designated sections of the Services.

Your log-in details are your responsibility. You are fully accountable for any use or misuse of your account and personal details as a result of conveying your details to someone else. You must maintain your log-in details in absolute confidentiality and avoid disclosing them to others. Make sure that you change your password frequently and at least once every six months.

What does 2-Track do with your personally identifiable information?

2-Track may use your personally identifiable information for the following purposes only:

to provide the Services and to enable you to use the Services. For example, 2-Track may use the phone number that you provide to send you preferable driving routes and other recommendations, and to send you a text message containing a link to download the Application and to provide you with your preliminary username and password;

to operate the Services and to improve and customize your experience with the Services, as well as the experience of other users;

to provide you with support and handle request and complaints;

to send you updates, notices, announcements, and additional information related to the Services;

to send you marketing and advertising material through e-mail messages, subject to your prior indication of consent. At any time you may opt out of the Services' mailing lists, by changing your preferences in your personal account or by sending 2-Track a written notice to: support@2-Track.com. In any case, 2-Track will not knowingly share your personal identifiable details with any advertisers, without your explicit consent;

to conduct surveys and questionnaires;

to share your submissions with other users of the Services and to facilitate communication between you, 2-Track and other users;

to enforce the Terms of Use;

to contact you when 2-Track believes it to be necessary;

to comply with any applicable law and assist law enforcement agencies under any applicable law, when 2-Track has a good faith belief that 2-Track’s cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards;

to prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;

To handle breakdowns and malfunctions;

to take any action in any case of dispute, or legal proceeding of any kind between you and the Service, or between you and other users or third parties with respect to, or in relation with the Service;

For purposes provided under this policy and the Terms of Use.

Sharing information with others

2-Track does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

2-Track does not disclose your location information, without your consent, except when it is necessary to facilitate the functionality of the Services, to provide you with the Services, to prevent imminent harm, or when 2-Track is required under the law to disclose the information.

2-Track will not share your personally identifiable information with others, without your consent, except for the following purposes and to the extent necessary in 2-Track's good-faith discretion:

When you use the Services, when you take part in content-related activities and when it is necessary to facilitate the functionality of the Services.;

If 2-Track reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that 2-Track reasonably believes to be violating any applicable law, rules, or regulations. 2-Track may share your information in these cases, with law enforcement agencies and other competent authorities and with any third party as may be required to handle any result of your wrongdoing;

If 2-Track is required, or reasonably believes that it is required by law to share or disclose your information;

In any case of dispute, or legal proceeding of any kind between you and 2-Track, or between you and other users with respect to, or in relation with the Services;

In any case where 2-Track reasonably believes that sharing information is necessary to prevent imminent physical damage or damage to property;

If 2-Track organizes the operation of the Services within a different framework, or through another legal structure or entity, or if 2-Track is acquired by, or merged into or with another entity, or if 2-Track enters bankruptcy, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;

2-Track may also share personally identifiable information with companies or organizations connected, or affiliated with 2-Track, such as subsidiaries, sister-companies and parent companies, and other partners, with the express provision that their use of such information must comply with this policy.

Accessing your personal information

At any time you may access your account on the Services and remove, edit, or amend your personal information, including your stored traffic routes. If you find that the information on your account is not accurate, complete or updated, than you must make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you from registering with the Services and impair the ability to provide you with Services.

How does 2-Track use aggregated information?

2-Track may use anonymous, statistical or aggregated information to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes.

2-Track may also use anonymous, statistical or aggregated information collected on the Services, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to the Services' providers, partners and any other third party.

Data retention

2-Track does not retain location information longer than required to provide the Services and for reasonable business needs.

2-Track may at all times review, retain and disclose any other information as 2-Track deems necessary to satisfy any applicable law, regulation, legal process or governmental request and 2-Track's needs and necessities. By doing so 2-Track does not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such communications.

2-Track may use cookies on the Services. Cookies are packets of information sent by the Website's servers to your web browser and then sent back by the browser each time it accesses the Website's servers.

The cookies may contain a variety of information, such as the content of search queries, the Website's pages you have accessed, session durations and IP addresses.

2-Track may use cookies for various purposes, such as to save you the need to re-enter your username and password each time you log-in, to facilitate the use of the Website, to collect statistical information, to verify information, and to customize the Website to your personal preferences and for information security purposes.

Some of the cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer’s hard drive. If you wish to block the Website's cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies may complicate or even prevent your use of the Website, or certain features thereof.

Advertising campaigns

2-Track may permit, solicit or contract certain other companies to conduct advertising campaigns on the Services. The advertisements that you see when accessing the Services are redirected from the servers of those advertising companies and may be geographically or contextually targeted. Some advertisers may use cookies on your computer. The cookies enable them to collect information about sections and features that you have accessed, advertisements posted on those sites and the advertisements that you have viewed. In this manner advertisers try to customize advertisements to your preferences and for their own business purposes. The advertisers' use of cookies is subject to their own privacy policies and not to this Policy. If you wish to study the privacy policies of those advertisers you should visit their services, or contact them directly.

Information Security

2-Track considers information security to be a top priority. 2-Track implements systems, applications and procedures to secure your personal information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. However, these measures are unable to provide absolute assurance. Therefore, although 2-Track takes great efforts to protect your personal information, 2-Track cannot guarantee and you cannot reasonably expect that the 2-Track's databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

Changes to this Privacy Policy

2-Track may from time to time change the terms of this policy. Substantial changes will take effect 30 days after 2-Track has posted an initial notification on the Website or any other relevant web pages on the Website, with respect to such changes. Other changes will take effect 7 days after their initial posting on the Website, unless 2-Track amends this policy to comply with legal requirements. In such cases the amendments will become effective immediately upon their initial posting, or as required.

You agree to be bound by any of the changes made in the terms of this policy. Continuing to use the Services will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must avoid any further use of the Services.

Last modified: November 8, 2017